Care From Us
Terms and Conditions
1. Introduction
Welcome to Care From Us, a caregiving coordination service based in San Francisco, California, Bay Area. By accessing or using our website, platform, or services, you agree to comply with and be legally bound by the terms outlined in this document.
These Terms and Conditions govern the relationship between Care From Us (referred to as “we,” “our,” or “the Company”) and you, whether you are a Careseeker, Caregiver, or visitor using our platform. If you do not agree to any part of these Terms, you should not use our website or services.
To ensure clarity throughout this document, the following key terms are used:
● Careseeker: An individual, or a representative acting on their behalf, who is seeking caregiving services.
● Caregiver: An individual who contacts CareFromUs to express interest in providing caregiving services and may, upon meeting the stated requirements and passing the screening process, be approved to join our caregiver pool. Approved caregivers may be matched with Careseekers based on qualifications, availability, and suitability.
● Services: Non-medical support offerings facilitated through Care From Us, including but not limited to companionship, personal assistance, medication reminders, and basic household help.
● Match/Matching: The process of pairing a Careseeker with a Caregiver based on the Careseeker’s care requirements and the Caregiver’s skills, availability, and suitability.
2. Scope of Services
Care From Us provides non-medical caregiving services that include, but are not limited to, personal care assistance, companionship, medication reminders, light household support, and related services tailored to the needs of elderly or dependent individuals.
Our platform and operations serve both Careseekers and Caregivers:
● Careseekers can contact us using the phone number or email listed on our website to request caregiving assistance based on their unique needs. Once we assess the type of care required, we facilitate a match with a qualified and available Caregiver from our network of approved caregivers.
● Caregivers interested in joining our network may reach out via email to express their intent. Applicants will go through a screening and interview process, and those who meet our standards will be added to our caregiver list for future matching opportunities.
All care arrangements are subject to availability, mutual agreement, and a proper fit between the Careseeker’s needs and the Caregiver’s qualifications. Care From Us does not guarantee the availability of services or specific Caregivers at all times.
You may [click here] to view the full list of services we offer.
3. Eligibility and Use of Services
Our services are intended for both Careseekers and Caregivers who are at least 18 years of age. Careseekers may use our services on their own behalf or on behalf of a dependent who requires care. Caregivers must also be of legal age and meet the qualifications required to deliver non-medical caregiving services.
By accessing or using our services, you affirm that all information you submit is accurate, complete, and current. You agree not to use the platform for any unlawful, abusive, misleading, or fraudulent purpose.
Care From Us reserves the right to suspend or terminate any user’s access—whether a Careseeker or a Caregiver—if they are found to be in violation of these Terms or if their conduct jeopardizes the safety, integrity, or trust of our caregiving community.
4. Booking, Payments, and Cancellations
Care From Us offers caregiving services on a paid basis. Rates and payment terms will be communicated to Careseekers during the booking process. At this time, all payments are made directly to the company owner, as our automated payment systems are still under development.
Once payment has been received, a confirmation will be sent manually by the owner through the contact information provided by the Careseeker. Please ensure that your contact details are accurate and up to date.
Invoices may be issued depending on the care arrangement selected. All payments must be completed before services begin, unless otherwise agreed in writing.
Cancellations must be made at least 72 hours in advance to avoid charges. Failure to pay on time may result in service delays or cancellations.
5. Caregiver Conduct and Careseeker Responsibilities
At Care From Us, we strive to foster a respectful and trustworthy relationship between Careseekers and Caregivers. All Caregivers who wish to be part of Care From Us must first apply through our official channels and undergo a screening process. Once accepted, they are expected to consistently demonstrate professionalism, compassion, punctuality, and respect for the privacy and dignity of the Careseekers they are assigned to.
Likewise, Careseekers and their families are responsible for providing a safe, respectful, and lawful environment where caregiving services can be delivered effectively. This includes treating Caregivers with courtesy, honoring agreed schedules, and communicating clearly regarding care expectations.
Any form of abuse, discrimination, harassment, or behavior that puts either party at risk—whether from the Careseeker, their household, or the Caregiver—may result in immediate termination of services and removal from our platform. Care From Us reserves the right to take appropriate action, including investigation and suspension, to protect the safety and integrity of all parties involved.
6. Privacy Policy and Data Protection
At Care From Us, we are committed to protecting your privacy and personal data. As a small caregiving company based in San Francisco, California, we understand the importance of handling your information with care and transparency—especially when it comes to the sensitive nature of caregiving services.
We collect personal information such as your name, contact details, health-related needs, service preferences, and communication records. This data is gathered solely for the purpose of delivering personalized caregiving services, assisting with inquiries, matching Careseekers and Caregivers, and improving our overall services and website experience.
Your data is stored securely and is accessible only to authorized personnel. We do not sell your personal information to any third parties. We only share your data when necessary—for example, when matching you with a caregiver or when legally required.
As a business operating in California, we comply with the California Consumer Privacy Act (CCPA). This means California residents have the right to:
● Know what personal information we collect
● Request access to their data
● Request correction or deletion of personal data
● Opt out of any potential future sale of their personal information
If you are a California resident and would like to exercise any of these rights, or if you have questions about how your information is used, please contact us at carefromusca@gmail. with the subject line: CCPA Request.
Our website also uses cookies and analytics tools to personalize your experience and monitor performance. You can manage or disable cookies at any time through your browser settings.
We take your privacy seriously and will continue to update our policies as needed to comply with California and federal laws.
7. Health Information
As part of our matching process, Care From Us may collect health-related information from Careseekers to better understand the type of care required. This information allows us to match each Careseeker with a Caregiver whose skills, experience, and availability are best suited to their needs.
Likewise, Caregivers who wish to join Care From Us may be asked to provide relevant background information, including their caregiving experience, certifications, and areas of specialization, to ensure appropriate matching.
While Care From Us is not a licensed healthcare provider, we handle all personal and health-related data in strict accordance with applicable privacy laws and industry best practices. You acknowledge that the information you provide—whether as a Careseeker or a Caregiver—is submitted voluntarily and is essential to ensuring a safe, suitable, and high-quality caregiving experience.
8. Limitation of Liability
Care From Us acts as a facilitator that connects Careseekers with qualified Caregivers based on the Careseeker’s needs and the Caregiver’s skills, experience, and availability. While we are committed to upholding high standards of care and professionalism, we do not guarantee that our services will be uninterrupted, error-free, or that every match will be a perfect fit.
Care From Us is not a licensed healthcare provider, and our services are not intended to replace emergency medical care or professional medical advice. In the event of a medical emergency, Careseekers and their families should contact emergency services immediately.
We carefully screen Caregivers and instill in them the values of good conduct, responsibility, and professionalism. However, Care From Us is not liable for the individual actions, misconduct, or negligence of any Caregiver, whether during or outside of caregiving hours.
Additionally, we are not liable for delays, data losses, or interruptions caused by third-party tools, internet or platform outages, or technical failures that may affect communication, scheduling, or service delivery.
Our total liability in any case is limited to the amount paid by the Careseeker for the specific service in question. By using our services, both Careseekers and Caregivers acknowledge and accept these limitations.
9. Intellectual Property
The Care From Us name, logo, and brand identity are the intellectual property of Care From Us and may not be copied, reproduced, or used in any form without our express written permission.
While we design and own our original branding elements, such as the company logo, some images and graphics used on this website are sourced from licensed stock photography websites or free image libraries that allow commercial use (e.g. Pexels, Unsplash, or similar). These images are used in accordance with their respective usage rights and licenses.
All other written content, service descriptions, layout, and design elements are protected by applicable intellectual property laws. No part of this website may be reused, republished, or distributed without proper attribution or permission from Care From Us or the original copyright holders where applicable.
10. Third-Party Links
The Care From Us website may include links to third-party websites or services that are not owned or controlled by us. These external sites are provided for your convenience or reference, but we do not endorse, monitor, or take responsibility for their content, privacy policies, or practices.
We strongly encourage users to review the terms and privacy policies of any third-party websites before interacting with them or sharing any personal information.
11. Changes to These Terms
Care From Us may update or revise these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business operations. When changes are made, the updated Terms will be posted on this page along with the new effective date.
By continuing to use our website or services after changes are posted, you agree to be bound by the revised Terms. We encourage you to review this page periodically to stay informed about any updates.
12. Governing Law
These Terms and any related disputes shall be governed by and interpreted in accordance with the laws of the State of California, without regard to its conflict of law principles.
Care From Us is a company based in San Francisco, Bay Area, and any legal concerns or disputes arising from your use of our services will be first addressed through good-faith negotiation. If resolution cannot be reached informally, such disputes may be submitted to the appropriate state or federal courts located in San Francisco, California.
By using our services, both Careseekers and Caregivers agree to submit to the exclusive jurisdiction of these courts for any legal proceedings.
13. Contact Information
If you have any questions about these Terms and Conditions or our services, you may contact us:
Care From Us
Email: carefromusca@gmail.com
Phone: (415) 960 3945